FAQ

1. What is BabyBag?

BabyBag is a store specializing in protective headgear for babies. Our bags are cute, lightweight, and comfortable while providing optimal protection when babies learn to stand and walk.

2. How does the protective headgear work?

The BabyBag is worn like a backpack, with adjustable straps that keep it securely in place. Thanks to its soft padding and ergonomic shape, it absorbs shocks and protects the baby’s head and back in case of a fall.

3. At what age can my baby wear the BabyBag?

Our bags are designed for babies from 3 months old, when they start sitting up, crawling, and taking their first steps. They remain useful up to around 3 years old.

4. Is the BabyBag comfortable for my baby?

Yes! Our bags are made from breathable, ultra-light materials to ensure they do not restrict the baby’s movement. The adjustable straps are soft to prevent any skin irritation.

5. Is the BabyBag washable?

Absolutely! Our bags are designed with easy-to-clean materials. Simply hand wash with warm water and mild soap, then let it air dry.

6. How do I choose the right model for my baby?

We offer different designs. All our models provide the same level of protection, so the choice mainly depends on your preferred style!

7. Is the BabyBag safe?

Yes! Our products meet strict safety standards and are made from non-toxic materials. The protective design helps absorb shocks and reduce the risk of injury.

8. What are the delivery times?

We deliver within 5 to 14 business days in the UK. For other countries, delivery times may vary between 7 and 17 days depending on the destination. You will receive an email with a tracking number as soon as your order is shipped.

9. Can I return my BabyBag if I’m not satisfied?

Yes, we offer a 30-day satisfaction guarantee. If the product does not meet your expectations, you can return it in its original condition for a refund or an exchange.

10. How can I contact customer service?

Our team is available Monday to Friday, from 9 AM to 6 PM. You can reach us via:
📧 Email: support@babybag.com